How to check how many HELPNOV minutes are remaining?

You need to login with credentials of User who has the role of “Company Account Owner” and ability to manage (add / update / delete) the Payment methods on HELPNOV Account.

Once you login, you can go to “Dashboard” screen which shows the currently Active Plan on the screen. One of the Circles in that active Plan area shows a visual graph of USED vs TOTAL HELPNOV Minute allowances for the current calendar billing month.

How to check how many ‘/User/Month’ licenses are remaining and How can buy More?

You need to login with credentials of User who has the role of “Company Account Owner” and ability to manage (add / update / delete) the Payment methods on HELPNOV Account.

Once you login, you can go to “Dashboard” screen which shows the currently Active Plan on the screen. One of the Circles in that active Plan area shows a visual graph of USED vs TOTAL ‘/User/Month’ Licenses.

Next to this Circle, you should see an ICON User Avatar Symbol with + icon.  Click on that follow the on-screen journey to buy more ‘/User/Month’ licenses.

How to add a new Team Member to my Team?

Login to your HELPNOV Account with role of either “Company Account Owner” or “Manager” and click on the “Users” menu on the left side menu bar.

It will navigate you to the below User List Scree.  Click on the “ADD PERSON” button the top right and follow the on-screen journey to add a new Team Member to your Team.